EXHIBITOR MANUAL 2025
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HEALTH & SAFETY
HEALTH & SAFETY POLICY
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General Statement of Policy
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Immediate Live (‘’The Organisers’’) are committed to the provision and maintenance of safe and healthy working conditions both at their own office premises and elsewhere for staff employed by the Organisers and for Contractors, Exhibitors and visitors and to ensuring compliance with all statutory requirements and codes of practice. In accordance with their duty under section 2(3) of The Health and Safety at Work Act 1974, the Organisers have produced the following statement of policy in respect of health and safety at premises controlled by third parties.
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The Organisers have introduced procedures for working with Hampton Court Palace (the ‘’Venue Operators’’), independent Contractors and Exhibitors to ensure that they are aware of their responsibility for the health, safety and welfare of all employees whose duties include working at Hampton Court Palace on the Hampton Court Palace Festive Fayre. This policy is in conjunction with the Organisers’ Guide to Health and Safety, which is available on request from the Operations Department.
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The Organisers will liaise with Venue Operators, Contractors and Exhibitors as far as is reasonably practicable, to ensure particular attention is paid to:
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The provision and maintenance of plant and systems of work that are safe and healthy for all staff and Contractors employed at a Show, supplied by the venue or professional companies.
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Arrangements for ensuring safety and absence of risks to health in connection with the use, handling, storage and transport of articles and substances, or per Rules and Regulations.
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The provision of information, instruction, training and supervision to ensure the health and safety at work of employees and others. In this case by staff, venue and contractor meetings prior to event and the circulation of the Exhibitor Handbook.
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Maintaining the venue in a safe condition as per guidance and Rules and Regulations of the venue.
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The provision of a safe means of access to and exit from the venue.
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The maintenance of a working environment that is safe, without risks to health and provides adequate facilities and arrangements for welfare at work.
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The provision of safety equipment and clothing where relevant to provide protection from injury.
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Arrangements for ensuring that visitors, and persons who are not employed by the Organisers or by the Venue Operators, Independent Contractor or Exhibitors, but who may be affected by the activities of any of them, are not exposed to risks to their health and safety.
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Arrangement for consultation with employees and with Venue Operators, Contractors, Exhibitors and other professional bodies periodically to ascertain what measures should be taken to increase awareness of health and safety and to ensure that all necessary measures are taken to make this policy effective.
Organisation and Responsibilities within Immediate Live
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1. Executive
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Immediate Live Board for the Hampton Court Palace Festive Fayre has overall responsibility for safety for the show, whether on or off-site and will monitor the Organisers’ safety policies on a regular basis. Sophie Walker, or in her absence a relevant (on site) board director, has managerial responsibilities for health and safety issues and reports to the Board. Her responsibilities include keeping a watching brief on changing safety legislation and the investigation of accidents at external venues. The Board will also ensure that sufficient resources are available to provide any health and safety equipment, clothing, information and training for employees of the Company whose duties include working at external venues in order (as far as is reasonably practicable) to achieve and maintain a high standard of safety proficiency both on and off-site. To assist Sophie Walker, or in her absence the relevant (on site) board director, are Viv Orchard and the appointed Health & Safety Officer Sam Cain.
2. Responsibility for Venues
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The Organisers are responsible for the Venue for the Hampton Court Palace Festive Fayre. They will:
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When making arrangements to hire a venue for the first time carry out a full health and safety inspection of the site.
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Prepare a written assessment of the health and safety risks of new and existing sites following the inspection.
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Re-inspect sites the Show has previously occupied, on an annual basis, updating the written assessment where appropriate.
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Inform Operations Managers of particular health and safety requirements of individual sites and of any changes in procedures introduced.
3. Operations Managers
Operations Managers, Feature Managers, whether directly employed or freelance, will be responsible for liaising on site with the Venue Operators, Contractors and Exhibitors regarding health and safety. Each Operations Manager will, with the assistance of an appointed Health & Safety Officer:
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Ensure all staff involved with the Hampton Court Palace Festive Fayre, Exhibitors and Contractor’s representatives know the whereabouts of the venue’s medical centre and first aid Boxes, and understand the venue’s Fire and Emergency Procedures.
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Ensure all staff involved in the Hampton Court Palace Festive Fayre, Exhibitors and Contractors are aware of this health and safety policy.
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Be responsible for maintaining an on-site temporary accident book and for reporting any accidents to the Venue Owner and to Viv Orchard, or in her absence the relevant (on site) board director for entry into the appropriate permanent accident books.
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Investigate all accidents on site with the assistance of venue staff and of Sophie Walker, or in her absence the relevant (on site) board director with a view to prevention.
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Ensure good housekeeping standards are applied.
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Oversee the inspection and maintenance of relevant equipment and facilities and those provided by the Venue Operators, by Independent Contractors and Exhibitors such as lighting, passageways, fire alarms, fire escapes, fire extinguishers and first aid boxes with the assistance of the Health and Safety Officer.
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Together with venue staff, the Health and Safety Officer, Independent Contractors and Exhibitors, inspect and ensure that equipment and facilities such as lighting, passageways, fire alarms, fire escapes, fire extinguishers and first aid boxes are maintained safely and monitor work practices on a regular basis throughout build up, open days and breakdown.
4. Reporting Accidents
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In the event of an accident causing injury you must ensure that the injured person is being cared for and send immediately for the Venue’s First Aid Manager, Health and Safety Officer and assistance from the Operations Manager. DO NOT MOVE THE INJURED PERSON.
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Report the full details to the Health and Safety Officer and the Operations Manager who will ensure the incident is recorded in the accident book for the site and for the Company. The accident will be reported to the inspecting authority as and when necessary.
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Any “near miss” incident that occurs should also be reported to the Operations Manager who will be responsible for making a full report to the relevant (on site) board director and to the Venue Owner, and where relevant to the HSE.
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All accidents will be investigated by Sophie Walker, or in her absence the relevant (on site) board director, in conjunction with the Venue Owner and with a representative of an Independent Contractor or Exhibitor if appropriate. An account of RIDDOR / HSE reportable incidents will be made to the Board and to any other interested parties who will ensure that appropriate action is taken to prevent recurrence.
Risk Assessments
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It is a legal requirement that all Exhibitors complete suitable Risk Assessments for the Show. Risk Assessments are an essential tool for planning how Health and Safety will be controlled in the work place. It is simply a careful examination of what, in your work, could cause harm to people so that you can weigh up whether you have taken enough precautions or should do more to prevent harm.
Every exhibitor must undertake a risk assessment prior to the exhibition, identifying the hazards present on-site and the ways in which you will minimise and control these hazards. The risk assessment declaration within the Health & Safety Form (Section C) needs to be completed, together with a comprehensive risk assessment where appropriate. It is advised that exhibitors following the HSE recommended five steps as follows:
1. Look for the hazards
2. Decide who could be harmed and how
3. Evaluate the risk
4. Record the findings
5. Review your findings
Hazard: means anything that has the potential to cause harm. For example, working at height, electricity, lifting, slipping, tripping, fire, chemicals, dust (e.g. from grinding), manual handling, noise, poor lighting, vehicles, cooking, food preparation, food sampling, alcohol.
Risk: is the chance, high or low, that someone will be harmed by the hazard.
For guidelines and templates to writing a risk assessment please see the Health and Safety Executive’s website HSE: Information about health and safety at work. For further information on working at height please contact the organisers.
When completing your risk assessment please take into consideration that you have enough space to accommodate all of your staff, stock, counters, demo benches, fridges, shelving etc. on your stand to avoid unnecessary risks caused by overcrowding on your stand and as a consequence using aisle space or causing an accident, during the build and open period. An example risk assessment template can be found HSE: Information about health and safety at work, it is not necessary that you have to use this template it is merely an example, but please make sure your risk assessment includes all the information within the example (i.e. show name and date).
It is also important to consider and ensure that you and your team have had adequate rest before working on your stand especially during the build and breakdown periods.
Please also consider the following:
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Do you plan any significant construction on your stand?
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Will you be using any tools, power tools, ladders, paint or chemicals on your stand?
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Will there be any hazardous or moving exhibits/machinery on your stand?
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Will there be use of any form of gas on the stand at any time?
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Will you be responsible for dismantling the stand?
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Will there be any working at height?
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Will you be laying flooring or a platform?
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Will you be installing a ramp or stairs?
PLEASE NOTE: The following example is precisely that, an example only; it does not cover all of the safety requirements which are needed for the hazard and only looks at the one specific hazard of fork lifting operations. Exhibitors/Contractors must fully consider controls for all hazards which they have identified on their Hazard Review Form. All exhibitors/contractors where relevant are reminded of their duty in law to undertake written Risk Assessments on behalf of their employees and to develop safe working practices arising from this process.
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DISABLED FACILITIES & THE EQUALITY ACT
The Equality Act 2010 requires service providers to ensure that they do not discriminate against people with disabilities. Exhibitors are responsible for ensuring that their stand and any other activities at the show comply with this Act. Please see Immediate Live guidelines policy statement in relation to this Act.
Exhibitors should take into consideration all forms of disability such as sight, sound and physical. For example: wheelchair access, signage, low-level counters, induction hearing loops. If you would like advice on this legislation in connection with your stand please contact the Organisers. Toilet and catering facilities are easily accessible for the disabled. The palace car park has nine disabled parking spaces for blue badge holders. They are available on a first come first served basis and are in the lower car park, near the entrance to the Welcome Centre. Parking is currently free for blue badge holders.
EQUALITY ACT POLICY
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Objective
Immediate Live wants to ensure all exhibitors and visitors to our events understand disability issues and that the provisions of the Equality Act 2010 in regard to disabled visitors and exhibitors are understood and acted upon to provide an equal level of service wherever reasonable and possible. By taking positive steps to remove any barriers preventing people gaining reasonable access to our shows, we must avoid any form of discrimination against people or groups of people when providing a service.
Introduction
Immediate Live will in addition to its own responsibilities and commitments introduce specific provisions to prohibit discrimination against the disabled.
Part 3 of the Equality Act concerns the provision of goods, facilities or services to the public.
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It is unlawful for service providers to victimise, harass or treat the disabled less favourably because of their disability or by offering a lower standard of service or subjecting them to any other detriment as a result of their disability.
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Providers of goods and services must make reasonable adjustments to make them accessible to disabled people.
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Providers have to make reasonable adjustments to their premises to remove or alter all physical barriers or features.
We will need to ensure that our staff are adequately trained to understand and implement the Equality Act 2010 and any legal obligations under the Act which they may be required to ensure compliance
General
For the purpose of the Equality Act a disabled person is anyone who has a physical or mental impairment which has a substantial adverse and long term effect on their ability to carry out normal day to day activities. Reasonable adjustments are steps which are reasonable for the service provider to have to take. Such adjustments include:
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Changes to practices, policies and procedures.
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The provision of reasonable auxiliary aids to enable disabled people to use a service.
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The provision of services by an alternative method to overcome a physical barrier.
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The removal of physical features which inhibit access.
The duty to make reasonable adjustments is a duty owed to the disabled as a whole, not simply weighed up in relation to a disabled individual who requests access to a service. Understanding and positively responding to needs of disabled visitors and the requirements of the Equality Act is not a “bolt on” to our organisation.
We want to better understand the needs of our visitors with disabilities, how they want to be served and ensuring we operate our event management along with the principles of inclusive design. We welcome feedback from our visitors about how we can operate our events to enhance all visitors’ experience. Disabled people are a diverse group with different requirements and levels of need.
Where a service is provided free of charge to the public, disabled visitors should not be charged, even if it is more expensive to provide the service. Where a service is charged for, then the cost of providing the service to all concerned should be considered and a standard charge to all should be set.
Providing a service by a means accessible to a disabled person does not place any obligations on Immediate Live to provide the same service to any other person without a disability. For example, if we provide an item in an alternative format e.g. Braille, audio etc. we do not have to make them available to the general public on demand.
Exhibitors
Our exhibitors are the main contact with our visitors and share with us the objective to improve the event and show experiences. We are working hard to ensure all of our exhibitors understand their responsibilities under the Equality Act to show them where and how they can acquire the best equipment to better satisfy those responsibilities.
Access to Facilities
All areas including the Press Office must be made accessible to disabled people, where reasonably possible. It is especially important that Immediate Live personnel and contractors responsible for meeting and greeting or serving members of the public are aware of the needs of disabled people and be able to respond positively.
Certain events may necessitate the need for an `occupational therapist’ to be employed. An assessment of each event shall take place to ascertain requirement levels for equipment and services such as:
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Induction loops.
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Sign language interpreters.
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Seating for people in wheelchairs.
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Seating for people with other mobility impairments.
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Set designs to maximise access.
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Access to drinking water for guide dogs and hearing dogs.
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Low level counters.
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Magnifiers.
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Pen grips.
Box Office – all help desks, service centre, telephone lines to which the public have access to be able to handle requests for those with disabilities. People staffing such areas should check whether callers have any access requirements. Alternative means of contact by fax should be made available.
Access to Printed Materials/Websites
The acts and provisions cover any printed material or websites which Immediate Live makes available to the public including leaflets, booklets, fact sheets, mailings etc. Immediate Live should endeavour wherever reasonable to make available printed material in alternative formats such as Braille, audio or large print.
Review
We commit to reviewing our policy and make incremental changes as and when issues arise.
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